Terms and Conditions

A signed acceptance giving details of the assignment and agreed charges, together with a copy of our Terms and Conditions and Payment Terms, is required before commencement of any work.

Written quotations can be provided although we reserve the right to amend these if the nature of an assignment changes in any way.

All clients’ work is treated as strictly confidential and will never be used for our personal gain or divulged to a third party in any way.

Proofreading – in the unlikely event that any errors are found in work produced by Aiutami Virtual Assistance, these will be rectified free of charge.

Payment Terms

Work is charged at an hourly rate with a minimum one hour on any single assignment.

Payment is by cheque or credit card (via Paypal) to Nina Douglas. If a cheque is returned by the bank, the client will be responsible for any charges arising from this.

Retainer packages are payable monthly in advance – as agreed.

A booking form must be completed before any work commences and a 50% prepayment for the first assignment may be required. I invoice on the date of finishing each assignment or monthly - all invoices to be paid within 14 days. Payment can be made by cheque or credit card (via Paypal).

All mail shots including postage must be paid for in advance.

A student discount of 10% will be offered upon proof of eligibility.

All rates are inclusive, except for expenses such as travel expenses (if working from clients' premises), courier costs, postage, telephone calls, photocopying or any other direct costs and will be charged to the client direct. The client will be notified in advance of such charges.